Privacy Policy
Last updated: August 2, 2025
RedOred Mobile Care values your privacy. This Privacy Policy explains how our site and our online platform (collectively, "this service") collect, use, disclose, and protect personal information. By using this service you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use this service.
Company Information & Contact
RedOred Mobile Care
Suite 3, Building 21, Al Emadi Street, West Bay, Doha, Doha Governorate, 44642, Qatar
Email: support@redored.sbs
Information We Collect
We collect information necessary to operate, improve, and provide our services, including:
- Information you provide: account details, contact information, service requests, communications you send to us, and other information you submit through forms or messages.
- Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, and interactions with the service.
- Location information: approximate location derived from IP address or device-provided location if you grant permission.
- Payment and transaction data: billing information and transaction records when you purchase services. We do not store full payment card details on our servers; payment processing is handled by third-party processors.
- Cookies and tracking data: cookies, web beacons, and similar technologies to personalize and improve the service.
How We Use Information
- To provide and maintain the service, fulfill requests, and manage accounts.
- To communicate with you about appointments, service updates, billing, and support.
- To improve and personalize the service, perform analytics, and monitor usage patterns.
- To protect the security and integrity of the service, detect and prevent fraud, abuse, or security incidents.
- To comply with legal obligations and to enforce our policies and terms of service.
- With your consent, to send marketing communications and offers. You may opt out of marketing messages at any time.
Legal Bases for Processing (Where Applicable)
Depending on your location and applicable law, we rely on one or more legal bases to process personal data, including your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (such as improving services and preventing abuse), balanced against your rights.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate the service and enhance user experience. Types of cookies include:
- Essential cookies: required for core functionality (e.g., session management).
- Performance and analytics cookies: help us understand how visitors use the site and improve it.
- Functional cookies: remember user preferences and settings.
- Advertising cookies: used by third parties for targeted advertising. We do not serve third-party ads on our site directly.
Most browsers allow you to control cookies via settings. Blocking cookies may affect the functionality of the service. For more information about managing cookies, consult your browser help documentation.
Third-Party Services and Sharing
We may share personal information with third-party service providers who perform services on our behalf (such as payment processors, hosting providers, analytics providers, and communication platforms). We require these providers to protect personal information and use it only for the purposes we specify. We may also disclose information to comply with legal processes, enforce our policies, or protect rights and safety.
International Transfers
Because our operations and third-party providers may be located in different countries, personal information may be transferred to and processed in other jurisdictions. When transfers occur, we implement appropriate safeguards such as contractual data protection terms and other measures to protect personal information in accordance with applicable law.
Data Retention
We retain personal information as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and purpose of processing.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, restrict or object to processing, request portability, and withdraw consent. To exercise these rights, contact us at support@redored.sbs or by mail at the address above. We will process requests in accordance with applicable law and may require verification of identity.
If you are in the European Economic Area, you also have the right to lodge a complaint with a supervisory authority if you believe your rights under applicable data protection law have been violated.
Children's Privacy
This service is not intended for children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child in violation of this policy, please contact us and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top and, where required, provide notice of material changes. Continued use of the service after changes indicates acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
RedOred Mobile Care
Suite 3, Building 21, Al Emadi Street, West Bay, Doha, Doha Governorate, 44642, Qatar
Email: support@redored.sbs
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For legal advice regarding data protection obligations, consult with qualified legal counsel.